NCDOT Launches Annual Customer Survey by RALEIGH –The N.C. Department of Transportation has opened the department’s second annual customer survey. All citizen feedback will be collected online. Citizens wishing to participate can visit go.ncsu.edu/customerservice2016. The survey takes 15 minutes to complete and the survey link is mobile friendly. The N.C. General Assembly requires the survey … Read more
ADOT MVD ‘laboratory’ testing ways to improve customer service by ADOT’s Motor Vehicle Division is seeking ways to improve customer service and reduce wait times. AZDOT Blog
From the Archives: Technology moves MVD customer service ahead by The MVD is finding ways to leverage new technology to improve processes and improve the customer experience. AZDOT Blog
Press Release – Renewal Customer Service Improvement Drives Modification to License Terms by Department of Driver Services News
Delaware DOT Awards TransCore Million, Multiyear Contract For E-Zpass Delaware Customer Service Center / State Seeks to Elevate Service with Industry-First 24-Hour Customer Service Assistance by Dover — Responding to demand for improved customer service, the Delaware Department of Transportation (DelDOT) awards TransCore a $ 28 million contract to develop and operate its new E-ZPass … Read more
Ribbon Cutting Ceremony Held For the Opening of Delaware’s E-ZPass Customer Service Center by Dover — Governor Ruth Ann Minner, Transportation Secretary Nathan Hayward III, Toll Operations Manager PJ Wilkins, and local officials today cut the ribbon to dedicate the opening of the new E-ZPass Customer Service Center (CSC) in Dover. The CSC offers greater … Read more
Virginia DMV: Now Serving Smiles Technology Advancements Enable Customer Smiles in License Photos by For Virginians who are not satisfied with their current drivers license photographs, the Virginia Department of Motor Vehicles announces that customers can once again smile for the camera. The Virginia Department of Motor Vehicles (DMV) Important News
DMV Customer Alert: New Fees for Registration, Driver’s License, Document Fees and Titles by Dover — The Oct. 1, 2007 implementation of new registration fees for all vehicle classes, and the start of new fees for drivers’ licenses on July 9 is expected to generate immediate customer questions for the Division of Motor Vehicles (DMV), … Read more
Online Functions Enhance DMV’s Customer Service by Dover — The introduction of valuable new online services is the theme of the redesigned Division of Motor Vehicles (DMV) website at www.dmv.de.gov. The new customer service features include a “fee calculator”, a specially designed vanity tag research option, and an Administrative Hearing request application. Each will help … Read more
DMV Scorecard Shows Progress in Reducing Wait Times / Division Announces Opportunities to Further Improve Customer Service by Dover — In today’s world, fast-paced is the norm and no one wants to stand in line any longer than they have to. Recognizing this, the Delaware Department of Transportation’s (DelDOT) Division of Motor Vehicles (DMV) has … Read more