customer

North Carolina DMV – This Week at NCDOT: First Lady Gets a REAL ID and Customer Survey

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This Week at NCDOT: First Lady Gets a REAL ID and Customer Survey by RALEIGH – The following are highlights from this week at the N.C. Department of Transportation. The stories below are also featured in NCDOT Now, the department’s weekly newscast. First Lady Gets REAL ID Recently, First Lady Kristin Cooper applied for her … Read more

North Carolina DMV – NCDOT Launches Annual Customer Survey

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NCDOT Launches Annual Customer Survey by RALEIGH –The N.C. Department of Transportation has launched the department’s third annual customer survey. The purpose of the survey is to gauge how the department is performing in its effort to provide great customer service. Randomly selected citizens will receive a paper copy in the mail in the coming … Read more

District of Columbia DMV – Delaware DOT Awards TransCore $28 Million, Multiyear Contract For E-Zpass Delaware Customer Service Center / State Seeks to Elevate Service with Industry-First 24-Hour Customer Service Assistance

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Delaware DOT Awards TransCore Million, Multiyear Contract For E-Zpass Delaware Customer Service Center / State Seeks to Elevate Service with Industry-First 24-Hour Customer Service Assistance by Dover — Responding to demand for improved customer service, the Delaware Department of Transportation (DelDOT) awards TransCore a $ 28 million contract to develop and operate its new E-ZPass … Read more

Delaware DMV – Ribbon Cutting Ceremony Held For the Opening of Delaware’s E-ZPass Customer Service Center

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Ribbon Cutting Ceremony Held For the Opening of Delaware’s E-ZPass Customer Service Center by Dover — Governor Ruth Ann Minner, Transportation Secretary Nathan Hayward III, Toll Operations Manager PJ Wilkins, and local officials today cut the ribbon to dedicate the opening of the new E-ZPass Customer Service Center (CSC) in Dover. The CSC offers greater … Read more

Delaware DMV – DMV Customer Alert: New Fees for Registration, Driver’s License, Document Fees and Titles

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DMV Customer Alert: New Fees for Registration, Driver’s License, Document Fees and Titles by Dover — The Oct. 1, 2007 implementation of new registration fees for all vehicle classes, and the start of new fees for drivers’ licenses on July 9 is expected to generate immediate customer questions for the Division of Motor Vehicles (DMV), … Read more

District of Columbia DMV – Online Functions Enhance DMV’s Customer Service

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Online Functions Enhance DMV’s Customer Service by Dover — The introduction of valuable new online services is the theme of the redesigned Division of Motor Vehicles (DMV) website at www.dmv.de.gov. The new customer service features include a “fee calculator”, a specially designed vanity tag research option, and an Administrative Hearing request application. Each will help … Read more

Delaware DMV – DMV Scorecard Shows Progress in Reducing Wait Times / Division Announces Opportunities to Further Improve Customer Service

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DMV Scorecard Shows Progress in Reducing Wait Times / Division Announces Opportunities to Further Improve Customer Service by Dover — In today’s world, fast-paced is the norm and no one wants to stand in line any longer than they have to. Recognizing this, the Delaware Department of Transportation’s (DelDOT) Division of Motor Vehicles (DMV) has … Read more

District of Columbia DMV – Introduction of Self-Service Kiosk is Latest Customer Benefit from DMV

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Introduction of Self-Service Kiosk is Latest Customer Benefit from DMV by Dover — The continuing efforts of Delaware’s Division of Motor Vehicles (DMV) to provide the highest level of customer service is expanding with the introduction today of new self-service Kiosks at the Dover, Wilmington and Georgetown lane locations. Transportation Secretary Shailen Bhatt, DMV Director … Read more

Delaware DMV – Division of Motor Vehicles & Toll Operations Served Millions of Customers in 2012 / Quality Customer Service Remains #1 Goal

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Division of Motor Vehicles & Toll Operations Served Millions of Customers in 2012 / Quality Customer Service Remains #1 Goal by Dover — The Delaware Division of Motor Vehicles (DMV) interacted with and served 1.7 million customers in person and over the phone in 2012. The associated Toll Operations for Interstate 95 and State Route … Read more