BOISE – County driver’s licensing offices statewide are up and running today (Tuesday, Aug. 14), but processing times may be slowed as staff continues working with new software recently brought online.
Although the new processes and workflow were challenging, offices statewide processed approximately 1,300 transactions and were running much more smoothly by the end of the day. The 1,300 transactions represent about 65% of normal activity for a Monday.
“We appreciate the patience of customers and our county partners we get used to the new system,” said Alberto Gonzalez, Idaho’s DMV Administrator. “There will continue to be longer service times as county staff work through the new software, so if you can wait until next week to process your transaction, we encourage you to do so. If you can’t wait, we just ask that you be patient with the delays as we work through these issues.”
“We apologize for any inconvenience, but are incredibly grateful that people are patient with us as we get up-to-speed,” he added.
Link to news release announcing closures, 8/1/18
Link to news release reminder about closures, 8/6/18
Note: Updates to the DMV status will be published here periodically throughout the day as staff work with the new system.
Source: Idaho DMV