Delaware DMV Awards TransCore Million, 3-Year Customer Service Center Technology Upgrade Contract / The First State to become first in nation to combine E-ZPass Customer Service & Division of Motor Vehicles Call Center by
Dover — After a competitive bid process, TransCore, was awarded a $ 30 million, three-year base term contract with multiple extension options to update and expand the Delaware Division of Motor Vehicles (DMV) and E-ZPass Customer Service Centers. The system will be installed in parallel with the existing service center operations while relocating to a new DMV facility in downtown Dover which is expected to be opened in early 2014. “During our review of multiple vendors, TransCore provided the best value, lowest risk, and the most creative approach in meeting our project requirements to update our customer service center capabilities and enhanced services we offer our customers,” explained Jennifer Cohan, DMV Director. [More]