Delaware DOT Awards TransCore Million, Multiyear Contract For E-Zpass Delaware Customer Service Center / State Seeks to Elevate Service with Industry-First 24-Hour Customer Service Assistance by
Dover — Responding to demand for improved customer service, the Delaware Department of Transportation (DelDOT) awards TransCore a $ 28 million contract to develop and operate its new E-ZPass Delaware customer service center, slated to open in November. TransCore’s contract has an initial duration of five years with two, two-year extension options. Since 1996, customer service for the Delaware toll operations has been administered through the E-ZPass Regional Consortium, a group of five toll authorities in the Northeast including the New Jersey Highway Authority, the New Jersey Turnpike Authority, the Port Authority of New York & New Jersey, the South Jersey Transportation Authority and the Delaware Department of Transportation. [More]